Support
How to reach the Hawcx team when you are stuck.
If you are mid-integration and something is not behaving, start with Troubleshooting: it covers CORS failures, environment variable mistakes, and code-exchange errors, which account for most first-integration problems.
Channels
Community Slack
Live help from the Hawcx team and other developers. Best for quick questions while you are building.
Email support
For account, billing, and anything you would rather not post in a shared channel.
Before you reach out
Having these ready gets you an answer in one round trip instead of three:
- Which SDK and version you are on (for example
@hawcx/[email protected],hawcx-java-sdk:0.4.0). - Your Config ID, never your secret key or private key.
- The exact error text, and whether it appears in the browser console, your server logs, or the SDK callback.
- Whether it reproduces on
localhostonly, or on a deployed origin too.
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